When faced with a difficult conversation, most us drag our feet – and in many instances, avoid the tough issues. These conversations consume time, space and energy while impacting the health of the people involved and our relationships. This often makes communication reactionary rather than responsive and deliberate. There is no “real” communication when reaction is in play impacting the listening levels. This session explores ways to identify and control enemies of communication and improve client relationships.
An overview of membership benefits and a virtual tour of the PPI website. If you missed this session, please plan to join us for the next virtual tour.